There are more than 14,000 Costa Coffee locations in the UK, with fans nipping into their nearest branch each day to get their caffeine fix.
The coffee chain is such an entrenched part of the British high street, that most of us don’t so much as blink when we pass one.
But two tourists recently discovered Costa for the very first time, and their reaction was priceless.
A TikToker from New Zealand called Jazz Thornton (@notjazzthornton) shared a video on the social media app, documenting what happened when she and her friend Alicia tried drinks from the popular chain.
The pair had only recently arrived in London when they filmed themselves visiting a Costa Coffee near Tower Bridge. Jazz ordered a small chai latte, while Alicia opted for one of the chain’s brand new Hot Milkshakes.
It’s fair to say they were pretty baffled by the drinks they received. Jazz, who currently lives in the US, was confused by the size of the ‘small’ cup she was given, claiming it was much bigger than she’d expected it to be.
‘I know it’s not big to the Americans, but this is big to us,’ she explained.
The friends then took the all important first sip of their drinks, and their faces were a picture. Jazz instantly coughed, asking in a hoarse voice: ‘Why is it spicy?’
They then moved on to discuss the milkshake, with Jazz saying: ‘A hot milkshake? I’ve never heard of a hot milkshake.’
Alicia claimed she initially didn’t get any flavour through, as the drink was so hot she only noticed the heat.
She added: ‘I’ve never drunk a hot drink through a straw.’
The video ends before you can hear what their final verdicts were, but it’s clear there’s a lot of bewilderment all-round.
Brits swooped on the comments to clarify a few things, but also to offer sarcastic comments, because, you know, that’s what we do best.
Vanessa Allis reassured both women: ‘The hot milkshake is new to Costa… and we’re all confused by it.’
Jazz replied: ‘It’s… odd.’
Hannah ZD urged: ‘Don’t judge us by the hot milkshake, it’s new and most of us are too scared to try it.’
Similarly, Royal Oui wrote: ‘We’ve all been dazed and confused by the hot milkshake, don’t worry.’
Others found it ironic that Jazz had ordered a spiced drink, but was surprised by it being spicy.
Sarah Bowsher posted laughing crying emojis and commented: ‘Orders chai latte — why is it spicy?’
As Amy J asked: ‘Chai IS spicy, right?’
Many people were also quick to jump to Costa’s defence, with Shelly writing: ‘Costa is the best.’
Chelsea Jenner replied: ‘Please don’t judge Costa on the hot milkshake.’ While Louise Hunter wrote: ‘OMG Costa is amazing.’
And Maisie added: ‘Costa is my lifeeee.’
Lucy Cowpe begged the pair to head to Gregg’s next to sample some of the British delicacies on offer. We’ll have to wait and see if they take the advice…
However, Jazz did share a follow-up video with an urgent question for Brits.
‘We have a question for the British people,’ she said. ‘We are here in the UK and I still don’t know the answer to this question. We’re currently eating some Five Guys, which is wonderful, while watching Love Island, and there was an ad that came on with something for like 12 quid.
‘What’s the difference between a quid and a pound? Is it the equivalent of when we say dollars and bucks? I’m confused. Help.’
More than 3,000 people took to the comments with some people sharing some rather unhelpful answers.
‘A quid is slang for £1.75,’ wrote @myko101ab.
@Meema85 responded: ‘If you do your food shop at M&S you pay in pounds, but if you do it at Aldi you pay in quid.’
And @spacellama_mk1 said: ‘You’d get 12 pounds from your nan, you’d borrow 12 quid from your mate.’
Kate Dunninghan joked: ‘Pound is weekday money, quid is weekend money.’
Some people were honest with the pair though, so they did get their answer.
K Y Bartlett explained: ‘It’s the same thing. Personally I say quid when I’m trying to convince myself it’s cheaper.’
Other British things that the pair have found weird include the escalators in tube stations, which are far too steep. We can’t say we disagree on that one to be honest, but we’re glad we don’t have to take the stairs.
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